Sally Steele has over 16 years of experience in her career. As Global Head of Technology Support for PageGroup, she oversees 4 global workstreams and handles client infrastructure, service quality, service desk, identity and access management. She oversees 100 full-time employees with 9 direct reports, and manages the hiring and staff development. She also designs the policy and strategy, keeping in close communications with the Global Heads of Infrastructure and Applications.
Coming from a background in sales, she holds an associates degree in Business Administration from Bracknell and Wokingham College. She cites her biggest challenge as being taken seriously as a woman in the IT sector, and credits her success to being adaptable, flexible and having confidence.
A professionally qualified (ITIL) Senior IT and Service Solution Executive with expertise gained within different industries in the UK, Spain and Ireland, she has experience working with a diverse range of organisations in IT, Telecommunications and both the Public and Private sector. Sally is skilled at transforming service, people and processes to drive productivity and performance for maximum results.
An exceptional, customer-oriented leader who has operates at the executive level, her expertise stems from her innate ability to build and maintain strong collaborative relationships, traversing business boundaries in a friendly and efficient manner whilst navigating challenges with ease and positivity. As a natural leader, Sally has built and inspired high performing multi-cultural teams in both regional and global environments.
She prides herself in ‘making things happen’ taking ownership of challenges and is accustomed to working under extremes of pressure within demanding and busy environments where conflicting deliverables are the norm. She takes ownership and excels at assessing technology needs and translating IT jargon into non-technical strategies and solutions. Sally has mentored over 30 professionals whose careers have progressed rapidly as a result: identifying their skills and maximising on their abilities for the benefit of both employee and company.
Earlier in her career she was in Corporate Sales, both as a Strategic Account Manager into the financial sector and later managing a Sales Team working closely with the Metropolitan Police and MOD as Head of Business Development responsible for providing and supporting their mobile communications.
Sally and her husband have four children – three boys and a girl and are all passionate about motorsport. Two of the boys are in their late 20’s with one working in hospitality and the other in marketing. Their two younger children are in their teens and enjoying their education.
In the future Sally is working towards establishing herself as an independent consultant providing services to organisations that require guidance on Service Transformation, building and motivating teams, defining service strategies, crisis management and everything in between! These service offerings will be both bespoke, but she plans to also offer ‘packages’ such as globalising service offerings, developing underperforming teams and more! She is in the process of setting up a Blog with Tips & Tricks and short articles such as how to ‘Turn a customer into a fan.’ She is excited about her latest endeavor and is looking forward to networking with like-minded professionals.