Andrea Cavallari is Director of Solution & Technology Practices in LATAM at Red Hat, based in Brazil. With 14 years of experience in the IT industry, she participated in the creation of the Customer Success model at Red Hat and now is working on implementing a Practices team in the region as part of the Services organization.
Andrea is passionate about Technology, Adoption and Customer Success. Her mission is to improve customer experience in adopting emerging enterprise technologies. She is known for her dynamic leadership skills, customer facing and communication skills. This skillset allows her to connect the technical and non-technical goals of customer’s with business goals. She possesses a sense of urgency and holds the ability to prioritize tasks to respond effectively to sudden changes in the business to address customer needs.
In Andrea’s current and previous roles, she has driven increases in product usage, renewals, and NPS (Net Promoter Score) leading to 20% account growth and increased renewal rates. Her previous experience in supporting field engineers, technicians and final customers on results-oriented and customer-centric technical support departments has helped her in her current role. She credits her success to continuous learning and curiosity to seek new ways of doing things and new experiences via local and international courses, travels, conferences, certifications.
Her recent publications include: